NaijaGo Privacy Policy

1. Apps Covered by This Policy

This Privacy Policy applies to the following NaijaGo platforms and mobile applications:

NaijaGo is used by customers to access products, services, orders, and delivery-related activities. Go-Rider is used by riders or delivery partners to manage delivery tasks. Go-Vendors is used by vendors, merchants, and business owners to manage products, orders, sales, and customer requests.

2. Information We Collect

Depending on the app you use, we may collect the following information:

• For NaijaGo users: name, phone number, email address, delivery address, order history, and account activity.
• For Go-Rider users: name, phone number, email address, rider profile details, delivery activity, location information, and verification details.
• For Go-Vendors users: business name, owner name, phone number, email address, business address, product listings, order records, and transaction-related information.

3. How We Use Your Information

We use collected information to:

• Create and manage user, rider, and vendor accounts.
• Process orders, deliveries, vendor listings, and service requests.
• Improve the performance, safety, and reliability of NaijaGo, Go-Rider, and Go-Vendors.
• Communicate important updates, support messages, and account notices.
• Prevent fraud, misuse, unauthorized access, and suspicious platform activity.

4. Location Information

Go-Rider may collect location information to support delivery assignment, route tracking, delivery confirmation, and operational safety.

NaijaGo may use customer delivery location information to process orders and connect users with available vendors and riders.

Go-Vendors may use business location information to display vendor availability, service area, and order fulfilment details.

5. Sharing Information

We do not sell your personal information. We may share necessary information between users, riders, and vendors only for the purpose of completing orders, deliveries, support requests, verification, safety, and platform operations.

We may also share limited information with trusted service providers where required to operate, maintain, secure, or improve our services.

6. Cookies and Analytics

We may use cookies, analytics tools, and similar technologies to improve user experience, monitor app performance, understand usage patterns, and improve our services.

7. Data Protection

We use reasonable security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no electronic platform is completely secure, and users are responsible for keeping their login details confidential.

8. Account Deletion

You can request or complete account deletion through the applicable app account settings where available, or by contacting NaijaGo support.

• NaijaGo users: deleting your account removes your personal profile, saved information, and order-related account data where legally possible.
• Go-Rider users: deleting your account removes your rider profile and access to delivery features. Some delivery records may be retained where required for safety, dispute resolution, audit, or legal compliance.
• Go-Vendors users: deleting your account removes your vendor profile and access to selling features. Your products may be removed from public display. Some business, order, or transaction records may be retained where required for legal, audit, or dispute purposes.